Billing

Our billing cycle is from the twenty second of a month to the twenty first of the following month.

1. Generally, the bills are mailed to the customer by the twenty fifth, and the amount is taken from the debit card or billed to the credit card on the first Monday of the following month. This date may vary from month to month.
   
   
2. Customer should review the bill to be sure the charges are accurate as soon as they get the bill. Please check your bill for the exact date of the draft.
   
   
3. Your FIRST BILL will reflect the pro-rated charges for the current month, and the WHOLE bill for the NEXT MONTH.
   
   
4. Depending on the actual date they started service, they could be billed and drafted for two complete months on their first bill.
   
   
5. For Example: If a customer bought a phone on December twenty third; they will receive a bill on or about January twenty fifth. That bill will show a pro-rated service from the twenty third of December to the twenty first of January, (almost a whole month) AND THEY WILL BE BILLED FOR FEBRUARY on that same invoice, and that amount will be drafted sometime between the 1st and the 10th of February.
   
   
6. If the credit or debit card fails to process the transaction, the phone will be shut off.
   
   
7. If the phone is shut off for reasons of non payment, there will be a $35.00 re-activation fee to begin service again.
   
   
8. The first bill a customer receives COULD BE TWO MONTHS of Service....PLUS any Roaming or Long Distance.
   
   
9. Customers can dial 611 on their cell phones to be connected with Customer Service. Any billing question can be handled by using that number.
   
   
10. You can also dial toll free; 877-662-3600.